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How to Incorporate UX Principles into B2B Funnels

There’s something of a paradox happening in many business marketing circles today: everyone wants to ensure their funnels are well-optimized for the user experience, but relatively few marketers can tell you what user experience (UX) actually means!

The truth is, there’s a good reason for this paradox: UX is a huge umbrella term that can encompass several different things to many other groups and individuals. This article will focus on some of the UX concepts most relevant to B2B marketing funnels. The key to successfully incorporating these ideas is thinking about how they may apply to your funnels and marketing campaigns.

Let’s dive in.

Incorporate as Much Feedback as Possible

According to their definition, The Norman Nielsen Group says user experience “encompasses all aspects of the end-user’s interaction with the company, its services, and its products.” The key term there is “user.” Some misguided or inexperienced marketers might believe they can optimize their user experience without input from their prospects. This approach simply isn’t possible if you want to maximize the improvement of your funnel UX.

For the best results, remember the idea of a specific audience and diverse methodology. In other words, you should have a highly detailed target persona already mapped out before you seek feedback from anyone – otherwise, you’re just wasting everyone’s time. Be as specific as possible about the kind of people you want to take UX information from because this data will ultimately shape your product or service’s development.

Once you’ve settled on a specific type of audience, do your best to offer them several methods of providing input on your funnel and other marketing elements. In an ideal situation, you can build intimate relationships with prospects by creating a community centered around their characteristics and business objectives. Think about what HubSpot did to grow its Inbound.org community, a forum for marketers to share experiences and tactics for the inbound methodology. At its peak, the site was bringing in over 300,000 visitors per month.

Consider building a community within your customer group, even if it’s on a smaller scale. In the era of remote work, plenty of tools are available to bring people together, including Slack and Discord. You can use a more traditional forum-based system for your community – whatever fits best into your operating methods and your customers’ preferred ways of learning about potential business solutions.

Consider building a community within your customer group, even if it’s on a smaller scale. Share on X

Think About Your Microcopy

Adobe defines “microcopy” as “tiny tidbits of copy found on websites, applications, and products.” You probably run into dozens of examples of microcopy every day – think about form fields, button text, disclaimers at the bottom of a page, headlines on popular articles, etc. Even the captions on your images can technically be considered microcopy.

These items may seem pretty small individually, but taken together, they can have a severe impact on the perception of your funnel by users. We already know headlines are important, given statistics indicating that an average user only reads about 20% of the content on any given website. You can find similar studies on the importance of key microcopy within your funnel, such as the call to action found on a button at the end of a form.

While your specific approach may vary depending on the type of microcopy you’re looking to optimize, generally speaking, it’s wise to eliminate as much as possible: the shorter, the better. Most of your prospects don’t have time for unclear or lengthy instructions. Be concise and direct with your microcopy.

Review Your Funnel for Unnecessary Elements

As marketers, there tends to be an obsession with adding the next “thing” that will make your stack even better. In describing his 1980 Los Angeles Lakers team that failed to defend its championship, the legendary coach and executive Pat Riley coined the term “disease of more.” Each player wanted more accolades, money, and playing time, to the point where it started harming the collective team.

Thinking about this in a marketing context, we see parallels to software, email scripts, video courses, new form options, etc. There are lots of shiny “widgets” we can add or tweak with the idea that it will improve our funnel. In reality, several of these add-ons may not be necessary to make prospects convert. Some of them may even negatively impact your funnel’s conversion rate.

One of the best things you can do to optimize your funnel’s UX is to go through the entire thing (start to finish) and see if you can identify unnecessary things. Do your best to put yourself in the shoes of a prospect, trying not to think of it as a marketer. Think about forms, text, images, menu items, footers, headers – anything and everything should be considered. The fewer elements you have on the page, the more likely it will push visitors to the result you desire.

Even with this mental exercise, fully adopting your prospect’s mindset may be challenging. It may be better to ask a trusted customer or outside consultant to give you accurate insights.

Test Constantly and Seek Outside Perspective

Whether you incorporate these or other tactics to improve user experience, it’s important to remember the fundamental tenet of conversion rate optimization (CRO): always test your changes. Collecting data that shows the performance of a new strategy or idea in your funnel builds a concrete foundation from which you can understand what’s working and what isn’t. UX ideas can change quickly, but data will ground your funnel in the specific concepts that get results.

We also suggest that you seek perspective beyond yourself and, if possible, beyond your entire organization. As much as you can try to embody the mindset of your ideal prospect, you’ll never fully be able to get there simply because you aren’t that person. Even if you are a doctor-turned-marketer offering a product or service to the same kind of doctors, you still have the mental experience of developing and selling that offering, which colors your judgment and beliefs.

The best way to overcome this challenge is to get outside help with your UX optimization. Even if you don’t have the means (or desire) to hire an outside contractor to help you, there are options to get an external opinion. You might consider reaching out to a loyal customer, as well as some newer customers, for help evaluating the current elements in your funnel and any ideas you are thinking about implementing.

Of course, working with a group of experts with years of collective experience working on UX improvements for clients can also be helpful. We’ve helped startups and software companies in several industries increase their conversion rates by making their funnels more user-friendly and accessible so that prospects only see what they need.

If you’re interested in getting some UX assistance from the FunnelEnvy team, click here to fill out a short questionnaire, learn more about our pricing and determine if we’d be a good fit to work together.

By Raj C|2025-05-12T04:37:03-07:00February 6th, 2023|Conversion Rate Optimization|0 Comments

The 3 Most Important UX Considerations in Your Funnel

Now that the digital marketing space is maturing, the focus is increasingly on the finer details of digital experiences. Most marketers already recognize the importance of major pillars like email, social media, and web design. Plenty of different software and service options are available to help organizations in need.

Success on a broad level in channels like email marketing and social media is still vital, but they’ve become the minimum barrier to entry for top-quality B2B marketing. In 2023 and beyond, the best marketers will not only be nailing the larger elements of their funnels but also understand how to give prospects a desirable experience through the less obvious aspects of their campaigns.

We call them less obvious because, individually, it may not seem like the details that comprise user experience (UX) considerations will have that big of an impact on the success of a funnel. But when combined, these factors can determine whether a prospect has a positive or negative overall experience with your funnel, which in turn impacts their decision to do business with you.

Below, we’ll talk about three crucial UX elements of your funnel that you might have overlooked and give tips on addressing them in your campaigns.

Progress Bars and Indicators

In today’s world of increasingly crunched deadlines, dwindling attention spans, and bite-sized content, your prospects’ time is likely stretched thinner than ever before. That’s why it’s important to show appreciation for every second they give your marketing by explaining how much time it’s going to take for them to get through each part of your form.

Research shows that using progress bars can make people more willing to devote time to a form or wait for a page to load. Of course, you shouldn’t make users wait long for elements on your page (we’ll get to that in the next section), but there’s always going to be some level of load time. Similarly, it will always take some time for a prospect to give you the information needed to advance the sales cycle. The best you can do is make that time as painless as possible.

Of course, the B2B world can be a little different. When it comes to complex sales cycles or those in industries with many regulations, most prospects understand that it’ll take some time to get through their buying journey. On a macro level, B2B transactions generally take longer than B2C. While you can use that to your advantage by requesting more information at an earlier stage in the buying process, never take for granted the time prospects’ are willing to invest in your funnel. Progress bars, page numbers, and completion time estimates are all helpful tools for this area.

It will always take some time for a prospect to give you the information needed to advance the sales cycle. The best you can do is make that time as painless as possible. Share on X

Page Speed and Responsiveness

We’ve paired these ideas together because they are both ultimately technical requirements for your website and its funnel elements. Your site needs to load quickly enough to stop people from getting impatient and leaving. It also needs to load properly on each device a prospect could use to visit your funnel. Both concepts have been critical in B2B marketing for quite some time, yet we still come across plenty of organizations leaving a lot to be desired with how their page appears to users.

Page speed is vital for the UX of your funnel, in part because of the short attention spans of modern web users. According to Google, the chance a user will bounce increases by 32% after a page’s load time reaches 3 seconds. You don’t want your funnel to stick out like a sore thumb when a user has been browsing other fast-loading pages, a situation we, unfortunately, encounter with clients in industries like healthcare and manufacturing.

As for responsiveness, there’s a straightforward standard your funnel elements should live up to; they must be viewable and equally usable on any device. Page visitors shouldn’t have any issue navigating your funnel site, whether using a keyboard, stylus, or their fingers on a touchscreen. Remember to frequently test different versions and sizes of your funnel as part of your efforts to optimize conversions.

Content Quality and Tone

This final area is more abstract, but it might be the most important. “Content” doesn’t simply mean the writing on your forms, landing pages, or other funnel elements. It’s an all-encompassing term that combines those elements with their design, multimedia, and the trade-off you’re looking for users to make (typically filling out a form for some kind of asset).

Take a step back and simplify your campaign to its essentials: what are you offering? Is it compelling enough for prospects to give you what you’re seeking from them? A law firm’s office manager may be willing to provide their name and email address for an eBook but may not want to provide their physical address, phone number, or other personal details. On the other hand, if you’re working on some kind of funnel further along the pipeline, like an appointment or consultation request, prospects may be more willing to give you that type of information.

The tone of your funnel content is also important for the user’s experience. Part of this is human nature – people inherently want to like and trust others they meet who are similar to themselves. However, when it comes to B2B transactions, buyers are responsible for ensuring they’re working with vendors with a sufficient understanding of their field. Writing is, of course, a big element of your tone. Other factors can include:

The clothes worn by people in video content
The colors in your funnel’s design
Fonts and typefaces used in parts of your funnel
The use of industry-specific jargon

In many cases, prospects don’t expect vendors to have the same depth of knowledge about a field – an accounting firm purchasing business software probably won’t expect the developer to be able to audit their books, for example – but they do expect them to be familiar with critical elements of the industry and how they work. Even if it’s communicated subtly, showing prospects your understanding of their needs can go a long way in improving your funnel.

Where to Start With UX Considerations in Your Funnel

Each of these three areas of UX is relatively involved and could require its own campaigns to address. There are many other UX factors, some of which might even be more important to address in your funnel than the ones listed here. Knowing this, how do you decide where to begin with optimizing your funnel?

There’s only one answer: experiment, analyze the data, iterate, and repeat the cycle. It’s easy to guess what will be the most effective way to improve the UX of your marketing elements. But with actual data – conversion rates, heat maps, bounce rates, and ROI – you can see which parts of your funnel need fixing.

Looking for assistance running these tests, or simply want to get a few more sets of (expert) eyes on your funnel UX optimization? Our team at FunnelEnvy is ready to jump in and help. Just click this link and fill out a short questionnaire to learn more about our pricing and how we can ensure your prospects have a better experience with your marketing elements in 2023 and beyond.

By Raj C|2025-05-12T04:37:03-07:00January 23rd, 2023|A/B Testing, Attribution Modeling|0 Comments

5 Mistakes in Your Inbound Funnel

For years, author and human biohacker Tim Ferriss (of “The 4-Hour Work Week” fame) has touted the benefits of creating a “Not-To-Do” list. He reasons that we sometimes fill our time with things that might feel important at the moment but don’t help us achieve our broader goals. As Ferriss succinctly puts it: “What you don’t do determines what you can do.”

The same idea can apply to your inbound marketing funnel. Like people, B2B marketing funnels are extremely complex, and each is slightly different. However, based on experience, there are common mistakes to avoid if you want your funnels to run as smoothly as possible.

Not Knowing Your Numbers

For your funnel to work optimally, you need to understand all your metrics, from the most basic numbers like clicks and views to more complex concepts like pipeline velocity. Both types can be just as important, depending on the situation and the kind of funnel you’re running. To get the best understanding of your marketing, you should have a good mix of both.

Another thing to remember about your numbers is that it’s not enough just to know them: you have to be able to identify patterns and use those patterns to make changes to the funnel. It isn’t a primary school situation where you have to memorize facts just to regurgitate them for a test. You have to link metrics to changes to your campaigns, even if they seem small.

You have to link metrics to changes to your campaigns, even if they seem small. Share on X

Treating All Prospects in Your Funnel the Same

In a regular conversation, any competent digital marketer should be able to explain to you how prospects in their funnel differ from one another when they are in different stages of the buying journey. It’s a fundamental concept behind all of the best marketing funnels globally, especially in the digital realm.

Unfortunately, building, testing, and optimizing a marketing funnel to maximize results is more complex than having a basic conversation. When you add these complexities to the mix, marketers (particularly inexperienced ones) can sometimes lose their grounding in the buyer’s journey and focus on the immediate channel.

Doing this is common when companies engage in content marketing. This discipline isn’t laser-focused on converting a visitor into a customer or prospect the way others might be. With content marketing – typically in the form of blogging, organic social media, podcasting, or lectures – the aim is more to educate the reader on how to solve a problem. This goal is especially true in B2B. Enterprise software used for healthcare and legal businesses, for example, typically have a relatively long sales cycle with lots of factors and smaller sub-decisions along the way.

We see too many marketers approach their efforts to create elements of their marketing funnel in a way that doesn’t respect the differences between prospects at different stages. The difference can be subtle – it’s as nuanced as assuming that someone knows about a specific problem in their business or has already set a budget for how much they can spend on a specific solution. Refreshing your buyer persona may prove beneficial in fixing this issue.

Not Measuring the Right Funnel Elements

You’ll often hear traffic and other social media metrics, including likes and followers, derisively referred to as “vanity metrics” by some marketers. As the term implies, these metrics might look good on a PowerPoint slide during a monthly meeting, but they do little to help the business achieve any actual goals. While there is a debate over which metrics should be considered vanity and which are effective measures of profitable activity, it’s on you as a marketer to determine which is which.

Solving this challenge often comes down to carefully examining your core marketing goals. Are they tied to revenue, a certain percentage of product growth, or something else? Make sure there is a straight line between the marketing metrics you are tracking and how they impact these goals.

If you are tracking several vanity metrics, you don’t have to stop doing that completely. HubSpot provides an excellent list of vanity metrics and some alternative numbers to track. For example, instead of looking at blog post views, they suggest considering the post’s bounce rate (the number of users who leave your website without taking any action).

Trying to Do Everything on Your Own

Like many endeavors in our personal lives, from learning an instrument to getting in better shape, it’s much easier to make a marketing funnel successful when you have some outside perspective. There are many different ways to do this – your specific methods will depend on what your company sells and the kinds of clients you want.

Here are a few common examples that tend to be successful in our experience:

User testing. Running experiments with people who are already customers or prospects of your company is a great way to evaluate your marketing funnel from the other side of the table, so to speak. The caveat here is you need to ensure you test the right users – typically the people closest to your ideal buyer persona – and a large enough sample size to ensure that your tests can give you sufficient data.
Hiring a consultant. This approach usually involves paying a firm or individual consultant to evaluate your marketing funnel. They will observe you and your marketing team for a certain period, ask you some questions about your operations, and provide a final report that usually includes actionable recommendations to make your campaigns more successful.
Outsourcing. Whereas a consultant simply observes and provides their evaluation and recommendations, outsourcing is when you bring on another firm to do the work involved in building and maintaining marketing funnels. The degree to which you can successfully outsource your marketing activities and the specific ones you decide to outsource may vary depending on the funnels you use. Hiring a creative specialist, for example, gives you an outside eye into your campaigns that might help you spice up a design or piece of content in a way that resonates with your target audience.

Conclusion

While it may not seem as glamorous of an approach as spending weeks crafting a perfect plan that you can triumphantly present to your boss or client, avoiding mistakes can sometimes be more prudent to find success with your marketing funnel. As we explained in the beginning, knowing what not to do can sometimes help clear the way for you to understand what you should be doing. In a marketing technology landscape more saturated than ever before with different tactics, platforms, and tools, simplification can be a huge ally in pursuing a successful funnel.

If you’re looking for some outside assistance with your inbound marketing, FunnelEnvy could be the right solution for you. Our team has many years of experience helping marketers with every step of their funnel creation, from devising a strategy to executing it and then reviewing the results to determine what worked and didn’t. Click here to complete a short quiz and learn more about our services.

By Raj C|2025-05-12T04:36:58-07:00June 13th, 2022|Full-Funnel Optimization|0 Comments

How to Structure a Successful Landing Page Within a Customer Journey

There’s a lot of discourse about landing pages in the modern B2B marketing world. Everyone has their preferred styles and templates for a landing page, a site designed specifically to push visitors towards a single action.

But a lot of advice today regarding landing pages ignores an essential element of success with landing pages: understanding the customer’s intent and the customer journey. Your landing page needs to be well-crafted, but it also needs to speak to the customer where they are in their journey. In an ideal scenario, your landing page can drive conversions while also providing tangible value to help visitors meet their goals and overcome their challenges.

In other words, two landing pages can be constructed in dramatically different ways and still achieve good results. This article will provide a few tips on how to factor in your customer’s journey as you work to build your landing page.

Consider Intent

Understanding what your customer wants from your page requires you consider what comes before and after. Generally, if they are later in the journey, they need less information; earlier in the journey will likely require more enticing details. Consider the differences between a new prospect who has recently learned about your brand and a previous customer familiar with your offerings. Each has different concerns and objectives, so they’ll likely need slightly different approaches to move them through the sales funnel.

You should construct your landing pages with this idea in mind. A landing page attempting to drive sign-ups to a newsletter will look different from a landing page made to complete a sale or encourage prospects to book an appointment with a sales rep.

Intent also means staying mindful of what your customers need from you. When a prospect shows interest, some marketers make the mistake of overwhelming them. They bombard them with information requests or hoops to jump through, hoping to maximize the amount of data they can gather. After all, the more data you collect, the better you can serve both the individual and future clients like them, right?

The problem with this philosophy is that it ignores the individual prospect’s needs. Asking for too much time or information without providing sufficient value in return is an invitation for prospects to drop out of your funnel before they convert.

Provide Proof in the Right Context

How can prospects be sure you’ll provide what you say you will? Even if you do, how do they know it’ll give their desired results? These two questions are top of mind for people who haven’t done business with you before. Your landing pages are important for answering these two questions, leading to a sale or conversion.

Think about things you could include on your page to make new prospects more confident in you. A few common examples include:

Video reviews are powerful because people are inherently programmed to want to respond to seeing other people speaking. Watching a person talk about the benefits of a product or service has more impact than just reading it as text.
Testimonials can be text-based but, as mentioned above, are best in video format. A testimonial should also include measurable data about how your offering improved the customer’s business or results.
Statistics and/or research can be important in certain fields of B2B marketing. Still, there’s a caveat: make sure it comes from a reputable source, ideally a trustworthy external organization like a university or research firm. If you plan to present your own statistics, be ready to back them up – most prospects will be inherently suspicious of data published by a company about its own offerings.

You should always calibrate the user and where they are in your marketing funnel to the specific elements of proof included on your landing page.

Find Ways to Add Extra Value

Most people are used to the idea of a landing page as a place where they complete a form to receive something in exchange. It’s one of the new standards we’ve developed after years of browsing the web and shopping online.

But what if a user reading your landing page could get more than just an opportunity to convert with a form? Your landing page could also offer them something in return. Even small efforts go a long way; try offering possible solutions for their challenges.

This compilation from the Search Engine Journal offers some great examples of this idea in practice. Check out example 8 from Persistent Systems – notice how the page includes a call-to-action button for conversion in addition to statistics, benefits, and testimonials from previous clients.

Asana’s signup page offers another great example. It’s clear that creating your account is the main focus: the page is largely blank white space, with a simple one-form field and sign-up box centered in the middle. However, you notice off to the right a list of features included with a free trial of Asana, including unlimited storage, tasks, and projects.

(Asana)

Doing this provides a great example of giving users a bit of additional value on your landing page without interrupting their journey, reducing the chance they will convert. Balancing the elements on your landing page to provide enough information to be helpful without overwhelming visitors is down to trial and error. It will take some time and experimentation to find a happy medium, and you’ll want to keep an eye on the data to make necessary tweaks that keep the page performing at an acceptable level.

Conclusion: Treat Each Page Individually

As marketers, we sometimes fall into thinking we can construct every page in the same way, as long as we address the same audience and offer the same kinds of products and services. Unfortunately, this isn’t the case for any page in your funnel, particularly landing pages.

Everyone understands the basic elements of a landing page – some form, a description of the offer, and a confirmation page, so users know they’ve completed the form successfully. Fewer marketers recognize that landing pages can be a great place to nurture prospects and customers further, as long as you do so properly.

You can get more benefits than you might have previously thought from your landing pages by staying mindful of what page visitors want. Help them increase trust in your brand and its offerings by providing additional details that can reduce their professional struggles. Don’t forget to rigorously test the changes you make so that your updates and landing page structure have the data to support them – rather than conjecture.

Looking for help optimizing your landing pages and placing them within the broader context of your marketing funnel? FunnelEnvy can help. Our team has years of experience helping all types of B2B startups and tech companies that want to tighten up their marketing funnels, improve conversions, and ultimately drive more revenue from their current investment in digital marketing.

Fill out this short quiz to learn more about our pricing and schedule a time to meet with someone from the team.

By Raj C|2025-05-12T04:36:58-07:00May 30th, 2022|Conversion Rate Optimization|0 Comments

Know Your Numbers: The Top Metrics for B2B Inbound Marketing

Numbers are key in any kind of marketing. While some people may want to operate their campaigns using a preferred method or channel, only actual data can show whether or not decisions are successful.

Unfortunately, there’s a lot of confusion among marketers today about what numbers are the most important to track. The huge expansion of the marketing technology sphere over the last decade has led to the creation of all kinds of statistics that may or may not be relevant to your business.

A handful of metrics should matter most for B2B marketers, though. The data you generate from tracking the below numbers will provide the most insight into your marketing efforts and how well they’re performing.

Qualified Leads

A qualified lead is someone vetted as a valid potential customer. Generally speaking, there are two levels of leads generated by marketing activity:

Marketing qualified leads (MQLs) are prospective customers who have shown some interest in your online marketing. Here, the most common examples include someone signing up for your email newsletter or filling out a form to download a longer lead magnet such as an eBook or white paper.
Sales qualified leads (SQLs) are the next step beyond an MQL. An SQL is vetted by someone on either the marketing or sales team as a legitimate prospect that is able to purchase what your company is offering. For example, a lead who has exchanged a few emails with someone at your company might be qualified to move from an MQL to an SQL.

To qualify leads, you can refer back to the classic BANT framework: Budget, Authority, Need, and Timeline. If you’re using the BANT formula to qualify a lead, make sure you apply it to the specific person with whom you’re dealing. Just because the company you’re talking to has a need for your offering and can afford it doesn’t mean your contact has the authority to seal the deal.

If you’re using the BANT formula to qualify a lead, make sure you apply it to the specific person with whom you’re dealing. Share on X

Pipeline Size

The size of your pipeline is defined as the number of active deals you have going on at any given time, in any stage of the sales process – from the newest leads to that one major deal your team has been working on for weeks. Your pipeline size is a dollar amount that adds up the total value of all the potential business you might be able to win in the short and mid-term future. Don’t forget to include existing clients that make repeat purchases every month or quarter – though it’s important not to rely too heavily on this type of business.

Knowing your pipeline size can help for a few reasons. First, it enables you to understand whether or not you’re doing enough marketing. A too-small pipeline could indicate that the marketing you’re creating isn’t compelling enough to generate interest in your product or service. How big should your pipeline be? You will hear anecdotal advice and rules of thumb ranging anywhere from 1.5 to 5 times your sales targets. The truth is that your pipeline goals will vary dramatically depending on what you’re selling. It’s impossible to create a one-size-fits-all ratio – instead, you should experiment and see what pipeline size to sales ratio strikes the best balance between growth and overwhelm for your team.

Another helpful pipeline-related metric to track is your pipeline velocity. To calculate your pipeline velocity, multiply your number of deals by average deal size by win percentage, then divide the resulting number by the number of days in your sales cycle.

Source: HubSpot

Your sales pipeline velocity tells you how many deals you are closing and how much revenue is moving through the pipeline each day. A higher velocity is obviously better. If your velocity isn’t where you want it, consider the factors slowing down deals from closing.

Meetings Set

Meetings are an essential part of sales metrics because they represent a significant transition point in the customer journey. To use an analogy from the dating world: it’s like going from having someone’s phone number and exchanging a few texts or phone calls to meeting up with them in real life. Things may or may not work out, but taking that step represents a level of commitment that doesn’t happen with everyone.

Meetings help you understand how often your people are getting in front of qualified customers. Tracking your meetings to leads ratio can help you identify the quality of your leads. If you’re getting lots of engagement with your marketing materials but aren’t setting that many meetings, it could be an issue with the kind of people you’re attracting. On the other hand, if you’re scheduling several meetings, but they aren’t resulting in closed business, it may be a good time to revisit some of your sales processes or refresh your team on best practices.

Customer Acquisition Cost

Customer acquisition cost (or CAC) is a relatively simple metric, but it can reveal a lot about your sales and marketing processes. To calculate your CAC, simply divide the total amount of money spent on all marketing activities by the number of clients generated. For a simple example, if your annual marketing budget is $100,000 and you were able to bring in 200 new customers from that marketing, your CAC is $500.

Once you’ve determined your CAC, an easy way to evaluate the efficiency of your marketing is to compare it to your average customer lifetime value (LTV). Without knowing your LTV, it’s challenging to understand whether or not your CAC is where you want it. Continuing the example above: if an average customer will spend $1,250 with the company, a $500 CAC is excellent. That means you’re getting back roughly $2.50 in revenue for every $1 spent acquiring a customer.

On the other hand, say your LTV is only $250. Then, you have a problem because you’re spending $1 to bring $0.50 worth of business. Again, this is a straightforward example with round numbers for easy calculation. Still, these numbers will help you understand how to apply your CAC within the broader context of your marketing operations.

Conclusion: Only Trust the [Right] Numbers

One thing we aren’t lacking in digital marketing is beliefs on how things should be done. It’s easy to sit around and theorize or talk about what we think might work for B2B marketing.

But the reality is that metrics are the only way to know which ideas are genuinely effective and which are just nice theories to talk about in meetings. Every company will have a slightly different perspective on where their numbers should be and what they should be looking for as they review marketing data. When it comes to metrics, remember to pick the right numbers to track and follow them consistently to gain a comprehensive picture of your marketing and its effectiveness.

Do you need some help filtering through all the marketing data you have to identify what matters? Or maybe you aren’t even sure where to start collecting data and want guidance from a specialist. Fill out this short quiz to learn more about how the conversion rate optimization experts at FunnelEnvy may be able to help.

By Raj C|2025-05-12T04:36:57-07:00April 18th, 2022|Attribution Modeling|0 Comments

The Reason Your B2B Website is No Longer Effective

The 1907 Quakers from the University of Pennsylvania were the juggernauts of college football. Heading into a home field matchup with the Carlisle Indians they had not only won, but dominated their previous seven games by a combined score of 189-10.

Their October home game on Franklin field against Carlisle wasn’t expected to be much different. Although the Indians were also undefeated, they were a group of unheralded, undersized players that the 22,800 fans in attendance didn’t give much of a chance against their mighty Quakers.

So what happened? Carlisle demolished Penn 26-6. The most notable play of the game was fullback Pete Hauer’s 40 yard perfect spiral pass that sports historians would later call one of the “three or four signal moments in the evolution of football” and “the sporting equivalent of the Wright brothers taking off at Kitty Hawk.”

These historians attribute Carlisle’s stunning upset that Saturday to Carlisle coach Pop Warner’s exploitation of a rule change that was adopted a couple of years earlier. In order to curb the surging violence in football schools adopted a number of rules changes, most notably legalizing the forward pass.

Warner decisively capitalized on this rule change, confusing the Quakers with long passes and new formations. Penn was playing by the old rules, and caught completely unprepared for the new era of football that they had the misfortune of writing into history that day.

(more…)

By Arun Sivashankaran|2025-05-12T04:36:44-07:00March 7th, 2018|Conversion Rate Optimization, Revenue Funnel Optimization|0 Comments

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