5 Simple Steps to Product Descriptions that Rock!

Online shopping’s pretty awesome, right?

No need to traipse around a store, carry heavy bags or navigate the multitude of other shoppers desperate for a deal. It is simple, easy and straightforward.

But there’s a problem.

It seems to me there are too many copywriters out there who depend on the convenience of online shopping to do their job for them. Rather than properly optimizing their product descriptions they take the easy way out and simply list a few features. These descriptions are, for lack of a better description, interminably dull.

“But wait,” you say, “that’s what a product description is, it describes the features of the product.” Yes, you are right. A product description should describe the product. But that is not all they are trying to achieve. The real purpose of your product description is to sell.

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By |2016-01-11T15:26:01-08:00January 12th, 2016|Conversion Rate Optimization|0 Comments

10 Key Elements Every eCommerce Site Needs

So you’ve taken a bold step and launched your online store. Congratulations!

The hard work is done, right? Soon you’ll be able to outsource the day to day running of your eCommerce business from a deck chair on a sunny beach in a quiet corner of the world. But wait, something’s not, right?

Despite a successful launch that brought a ton of traffic, your sales have barely increased. What’s gone wrong?

Well, how much thought did you put into the development of your eCommerce page? Did you follow any advice, or did you just launch the site and hope that the quality of the product would handle the rest?

If it’s the latter, you’re in trouble. The eCommerce space is highly competitive. A successful site is more than a handful of images next to a purchase button. There’s a lot of consideration that goes into gaining higher conversions.

Even the most minor of problems can cause prospects to exit your site. It’s your job to reduce these issues and keep prospects interested and engaged with your product pages.  (more…)

By |2015-10-05T16:20:31-07:00October 6th, 2015|Conversion Rate Optimization|0 Comments

3 Optimization Tips for Increasing Your Average Order Value

There’s a pervasive myth in the conversion optimization world: that it’s only about increasing the percentage of visitors that convert to customers. It’s true that we spend a lot of time looking at that rate and finding ways to improve it. By removing roadblocks and friction to conversions on your website, you’ll ultimately see your customer base, revenue, and profits grow.

But a good conversion optimization strategy is fundamentally about improving your bottom line, and that can also be done by improving other metrics; including the your average order value and lifetime customer value. Acquiring new traffic is expensive and labor intensive. Making the most of customers that are already on your site and willing to buy is good business sense. Here’s how to get started.

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By |2014-04-21T14:46:35-07:00April 4th, 2014|The Funnel|2 Comments

How To Improve Conversions Throughout the E-Commerce Checkout Funnel

We often talk about conversion in relation to the entire buyer’s journey, from locating a brand through to the sale and back-end relationship building. But for small e-commerce sites, there’s one particular portion of the funnel that needs to be optimized. When a customer selects a product and enters your checkout queue, it’s critical to make it as fast and easy as possible for customers to give you their money.

Purchase abandonment is a common hemorrhage point for e-commerce sites and it’s important to identify the causes and plug these gaps. By using basic user experience (UX) analysis, as well as data from analytics, it’s possible to find points of friction in the checkout funnel. You can then create hypotheses about why these occur and test to improve your general approach to the shopping cart and checkout funnel. If you’re a small e-commerce firm that’s working through conversion issues in your checkout area, here’s a checklist that you can use to evaluate your performance.

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By |2014-04-21T14:49:27-07:00March 28th, 2014|Conversion Rate Optimization|4 Comments
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